Activating discovery for networking content

Reframed the problem from content volume to discoverability, cutting a 69% abandonment rate.

Increased monthly active users by 33%

Increased CSAT by 7%

Activation & discovery

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Activating discovery for networking content

Reframed the problem from content volume to discoverability, cutting a 69% abandonment rate.

Increased monthly active users by 33%

Increased CSAT by 7%

Activation & discovery

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Scaling design system across community platform

Translated Cisco's design system to a platform it wasn't built for, component by component.

Increased CSAT by 10%

70% "Truly Satisfied" CSAT

Design systems

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Scaling design system across community platform

Translated Cisco's design system to a platform it wasn't built for, component by component.

Increased CSAT by 10%

70% "Truly Satisfied" CSAT

Design systems

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Embedding in-product learning to drive subscription adoption

Pitched in-product learning as an adoption lever before anyone asked for it.

8% increase in subscription adoption

71% completion rate

Product strategy

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Pink Flower

Embedding in-product learning to drive subscription adoption

Pitched in-product learning as an adoption lever before anyone asked for it.

Pink Flower

8% increase in subscription adoption

71% completion rate

Product strategy

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What my team says about me

What my team says about me

Feedback I've gotten across projects and experiences!